SanGrafix Video Game Company Business Process

SanGrafix photo Game company Business ProcessThe BMI was part of analyzing and selecting vital argonas of SanGrafix Video Game Company. It was prep ared on March 22, 2017. Regardless of how well the company plans for down cadence errors, on that point is a chance that this will happen and the main point of devotion is how fast the company is able to recover from such errors.PurposeThe purpose of this document is to identify and prioritize various placement components in line with business plowes that the system keeps. It has the following partsDetermining business processes and the areas that require critical recoveryIdentifying resource requirements as per their urgency within the companyIdentifying recovery priorities for system resources based on the urgency of required production (Gadir et al., 2015).2. System DescriptionSanGrafix is a video game company of the 21st century that endeavors to puddle a scintillating experience with each video game they create. They are ja zzn to take the caper experience to the next level as they aim to create a gaming experience that completely assimilates the real life experience. The company has a legal age of its first-hand market in America. It offers a great variety of games from machine racing to combat games all of which are the state of the art quality.The company works under the principles of getting give out and making the customer experience better and improved with each new product that is launched to the market. The company is highly reliant on top notch technology which drives the innovation behind each of their nasty products and thusly its competitiveness is highly dependent on its ability to ensure they minimize errors or enhance their capability to recover from such errors within the shortest time (Master, 2014). The company is setting its footprints in an industry where the competition from other companies is fierce, and the chance of being kicked out and rendered irrelevant are beyond high. The company has a gigantic basement of employees all performing different specialized tasks aimed at ensuring continuous provision of services to its clients. There are the technical engineers who are in even of developing and maintain the companys system performing at optimal levels which include the network infrastructure, the hardware and software components. They are also in charge of creating the gaming programs that the company uses. The company as well has developers who come up with the games as well as constantly improving on them now and then match to developments in the market. The business has a vibrant marketing department which is invariably at the forefront of letting the consumers aware of any new products. The marketing squad is as well in charge of creating and coming up with news ways through which the company screw increase its reach to the market. The marketing aggroup has been using the online platform as the main channel of marketing.3. BIA Data Collect ionThe company as earlier mentioned uses the online platform as the main tool of marketing. The majority of the sales are recorded through the online shop firearm other sales are through and online catalogs. Calls tail assembly also be do to the bye of the department where assistance is offered regarding sales or any other queries that the clients might have.3.1 Determine Process and System CriticalityE-commerce processes are the heart and soul of SanGrafix Company since a huge percentage of the sales are recorded through the e-commerce platform. The majority of the clients do not even have the idea of where the company is fixed physically their interaction with the company is mostly special to the e-commerce platform. As a result, the e-commerce processes are quintessential to the firm. The e-commerce processes of online payments include the transfer of funds from the buyers account to the banks accounts.The majority of companies in the gaming industry is set on creating prof its and so does SanGrafix and among the key supporters in the gaming profit generators is the E-mail based communications and the network that allows for multi-player support over a network for the company. Far away clients reach the company through emails where they place their orders waiting for delivery or response through the emails. The said(prenominal) emails are highly used within the company structure to extend information from one source to another every time it is deemed necessary to pass information around. The same email communication platform is highly utilized to get information about customers reaction towards certain products as the company has made it their traditions to seek the feelings of the customers towards services delivery and product performance. The customers are encouraged to use the email services more than the telephone mode to let the company know their reactions.The company is practically in existence due to its online nominal head more than the ph ysical presence. As a result, the Marketing and public relations sector are as well critically dependent on the online platform. The company conducts most of its marketing through its website as well as another host of societal media pages it operates. The company has a lot of followers across the various social platforms who keep on increasing every so time. The followers are always keen and eager to learn of new products or any new information regarding their favorite product while at the same time there is a team of dedicated personnel who is always ready to feed the market with any form of information deemed necessary. Through this continuous exchange, the company can expand its market while at the same time maintain a high level of public relations with the clients.Other departments that require the online presence within the company but at a lowered rate include the Research and development activities where research on how to improve on the flowing products is carried out. A team of developers who work on flexible working durations requires the online platform to expand the creativity into making the video games of the future. Customer service handling can be carried out through the online platform as well as through the telephone channels.Mission/Business ProcessDescriptione-commerce processesprocesses through which the company accepts payments for productsMarketing and public relationsMechanism through which the company markets its products to the marketResearch and development activitiesProcess of coming up with new products and improving be onesCustomer service handlingMight require both online and telephone lines3.1.1 Identify Outage Impacts and Estimated DowntimeSome of the potential outages that face the company include baron outages which are normally rare and far in between. nary(prenominal)etheless, the company is well equipped with a secondary source of energy that automatically reconnects as soon as a power outage is experienced which na rrows the downtime experienced as the switch the second source of energy is almost immediate.A server scare also negatively affects the operations of the company since most of their online activities would be brought to a halt. Nonetheless, the downtime experienced in this is short since it would only take a few moments to get hosting from other servers while a repair is being done to the companys server. A website hack would also be catastrophic to the company since lots of business is done through the website. The downtime in this would be long since tracking hacking activities could be tedious and long to trace (Cordero et al., 2011).Outage ImpactsSevere = a lot of money and timeModerate = low fees and limited timeMinimal = limited cost and timeIf of a power outage the company suffers borderline impact since business is barely affected by the power outage given the time lapse between switching the secondary power source is almost immediately. As a result power outage is a bord erline impact outage to the company. master of ceremonies crash carries the medium impact since getting another web to host the company is both costly and could take some moments hence negatively affecting the business. A hacking problem could have severe impact on the business since the amount of time and data lost in the process is a lot and could compromise the integrity and public confidence of the company besides violating the federation laws of protecting the client information and this could be followed by endless lawsuits that could push SanGrafix out of the gaming industry business (Wiggins, 2008).Estimated DowntimeMaximum Tolerable Downtime (MTD) by the company is the least time possible to get the business mental process again at the least costRecovery Time Objective (RTO) allocated to a power outage as well as server crash is minimal while the RTO for hacking could be extended.Recovery Point Objective (RPO) for the company is daily hence it will lose a days data which is not so devastating for business.Mission/Business ProcessMTDRTORPOPower outageLess than 1 hourLess than 1 hourLess than 1 hourServer crash6 hours4 hours12 hoursHacking72 hours48 hours12 hours3.2 Identify Recovery Priorities for System ResourcesThe recovery time required for several outages is pattern from each other.PrioritySystem Resource/ComponentRecovery Time ObjectivePower outageElectricityAlmost immediately to rebuildServer crashOptiplex GX280Less than 12 hours to get another hostHackingOptiplex GX280Less than 72 hours to reconstructReferencesMaster, L. L. (2014). Assessing threats and setting priorities for conservation. Conservation of networks, 5(4), 559-563Cordero, A., Gonzalez, N., Chen, Z., Campos, R., Polanco, A., Melfi, D., Ouchaou, M. (2011). U.S. Patent Application No. 09/789,834.Gadir, O. M., Subbanna, K., Vayyala, A. R., Shanmugam, H., Bodas, A. P., Tripathy, T. K., Rao, K. H. (2015). U.S. Patent No. 6,944,785. Washington, DC U.S. Patent and Trademark Office .Wiggins, C. (2008). U.S. Patent No. 5,717,604. Washington, DC U.S. Patent and Trademark Office.